Getting Started with IoT.live
Preface
Welcome to the IoT.live Connectivity Management Platform (CMP) User Guide.
IoT.live is designed to give you complete visibility and control over your connected estate - enabling you to securely manage devices, monitor connectivity, optimise usage, and scale your IoT deployments with confidence.
Whether you are onboarding new SIMs, analysing data consumption, troubleshooting connectivity issues, or integrating with external systems, the platform provides the tools you need within a single, unified interface.
This guide supports users of all experience levels - from operational teams performing day-to-day SIM management, to technical users building integrations and automation. It provides structured guidance, task-based instructions, and best practices to help you maximise the value of your connectivity services.
Our goal is to enhance your user experience by offering clear and concise guidelines that will enable you to make the most of the system's functionalities. Whether you are a new user or looking to refresh your knowledge, this guide will equip you with the necessary tools to effectively utilise IoT.live.
From this user guide, you can explore the various features and capabilities of the GUI and APIs, ensuring a seamless interaction with the platform.
What You Can Do with IoT.live
With IoT.live, you can:
- Manage SIM lifecycle at scale – activate, suspend, and control connectivity
- Monitor usage and performance – track data consumption and network behaviour
- Set alerts and controls – proactively manage costs, usage, and risk
- Gain estate visibility – access a unified view of your devices and connectivity
- Explore location data – use filterable, interactive maps and country data
- Integrate with your systems – automate workflows using APIs
Quick Start: Get Up and Running
Follow these steps to begin using IoT.live:
1. Access Your Account
- Log in using your provided credentials
- Configure multi-factor authentication (if enabled)
2. Explore Your Connectivity Estate
- Navigate to the Dashboard section
- Review your SIM inventory, status, and key attributes
3. Perform Your First Action
- Activate a new SIM / rSIM, or
- Suspend/bar an existing SIM / rSIM
This validates access and confirms operational control
4. Set Up Monitoring
- Navigate to the Products section
- Configure usage alerts or thresholds
- Review dashboards for usage and status visibility
Key Concepts
Understanding these core concepts will help you navigate the platform effectively:
- SIM / rSIM – The connectivity asset managed within the platform
- Device – The endpoint associated with a SIM / rSIM
- Lifecycle State – The operational status of a SIM / rSIM (e.g. Active, Suspended)
- Usage – Data consumption, typically measured in MB / GB
- Alerts & Thresholds – Rules that trigger notifications based on usage or behaviour
API & Integration
For advanced use cases and automation:
- Use the IoT.live API to integrate connectivity management into your own systems
- Automate SIM lifecycle operations, usage monitoring, and reporting
- Support scalable, system-driven workflows
Refer to the API Documentation for endpoints, authentication, and examples.
Support
If you require assistance:
- Search this User Guide for help with IoT.live
- Check for known issues or service updates at CSL's Status Page
- Contact our Technical Support team via [email protected]