Billing, Reporting & Audit Trail
Why is my billing data delayed?
Billing and usage data may not appear immediately due to:
- Provider synchronisation timing
- Billing cycle processing
- Delayed usage reporting
- Operational processing windows
Billing refresh timing varies between connectivity providers.
Why do charges look different from the provider platform?
Temporary differences may occur because:
- Synchronisation is still processing
- Billing periods differ
- Usage has not fully updated
- Operational changes are pending
Examples include:
- Recent rate plan updates
- eSIM migrations
- Suspended device changes
- Usage reporting delays
[IMAGE PLACEHOLDER: Billing synchronisation example]
Can I export billing information?
Yes. Billing and invoice data can typically be exported in:
- CSV format
- Excel format
Exports may include:
- Invoice summaries
- Usage-related charges
- Subscription costs
- Operational service fees
[IMAGE PLACEHOLDER: Billing export workflow]
Why can’t I see Billing & Invoices?
Billing visibility depends on:
- User permissions
- Account configuration
- Organisational access controls
- Provider integrations
If access is missing, contact your organisation administrator.
Can I search historical invoices?
Yes. The Billing & Invoices module supports:
- Invoice searching
- Date filtering
- Account filtering
- Historical invoice review
You can typically search using:
- Invoice number
- Billing period
- Account name
- Date range
Why is an invoice missing?
Possible causes include:
- Billing cycle not completed yet
- Provider synchronisation delays
- Account scope restrictions
- Permissions limitations
If invoices remain unavailable after expected billing periods, contact your administrator or support team.
What does the Audit Trail record?
The Audit Trail records operational activity across the platform.
Depending on permissions, audit events may include:
- User logins
- Native mode changes
- Rate plan updates
- Batch operations
- eSIM actions
- Administrative changes
[IMAGE PLACEHOLDER: Audit Trail event examples]
Why can’t I see certain audit events?
Audit visibility depends on:
- User permissions
- Account scope
- Provider integrations
- Organisational access controls
Some operational records may only be visible to administrators.
Can I export audit records?
Yes. Audit data can typically be exported for:
- Compliance reviews
- Operational analysis
- Troubleshooting
- Historical reporting
Supported formats may include:
- CSV
- Excel
How far back does Audit Trail history go?
Audit retention periods depend on:
- Platform configuration
- Provider integrations
- Organisational policies
- Subscription agreements
If historical data is unavailable, contact your administrator or support representative.
How do I investigate failed operational changes?
Recommended investigation steps include:
- Review Batch Operations
- Check Audit Trail activity
- Review device diagnostics
- Validate provider synchronisation
- Export failed records if needed
[IMAGE PLACEHOLDER: Operational investigation workflow]
Combining Audit Trail filtering with Batch Operations results can significantly speed up troubleshooting.
Why do audit timestamps look different from my local time?
Displayed timestamps may depend on:
- Platform timezone configuration
- Browser settings
- Account regional settings
- Export formatting
Always confirm timezone context when reviewing historical operational events.
Can Audit Trail data be used for compliance reporting?
Yes. Audit records can support:
- Operational reviews
- Change tracking
- Security investigations
- Compliance workflows
- Administrative accountability
Audit records may contain sensitive operational and user activity information and should be handled securely.