Device Management
Why is my device showing as suspended?
A device may appear as suspended due to:
- Manual operational changes
- Provider lifecycle policies
- Billing or subscription restrictions
- Automated operational workflows
- Batch operations
To investigate:
- Review the device native mode
- Check Audit Trail activity
- Review Batch Operations history
- Run diagnostics
[IMAGE PLACEHOLDER: Suspended device example]
Why can’t I find a device in Inventory Management?
Common causes include:
- Active filters
- Incorrect search criteria
- Account scope restrictions
- Incorrect device identifiers
- Provider synchronisation delays
Try:
- Clearing all filters
- Searching by ICCID or IMSI
- Confirming the correct account is selected
- Reviewing saved searches
Partial search matches are supported for many search types.
What identifiers can I search with?
Depending on the provider and subscription type, supported identifiers may include:
- ICCID
- IMSI
- MSISDN
- MDN
- MEID
- ESN
Some environments may also support:
- Customer tags
- Device tags
- Provider identifiers
Why is usage data missing or delayed?
Usage reporting delays may occur due to:
- Provider synchronisation timing
- Billing cycle processing
- Delayed network reporting
- Operational processing windows
Usage visibility timing varies between providers and connectivity platforms.
Why did my rate plan change fail?
Possible causes include:
- Unsupported rate plans
- Provider restrictions
- Device eligibility issues
- Synchronisation failures
- Invalid operational state
To investigate:
- Review Batch Operations results
- Check Audit Trail activity
- Confirm provider compatibility
- Verify available rate plans
Can I update multiple devices at once?
Yes. The platform supports bulk operations for:
- Native mode changes
- Rate plan assignments
- Tag updates
- eSIM operations
- Attribute uploads
Bulk operations can be performed from:
- Inventory Management
- Batch Operations
[IMAGE PLACEHOLDER: Bulk device actions]
Why do device statuses differ from the provider platform?
Temporary differences may occur because:
- Synchronisation is still processing
- Provider updates are delayed
- Operational changes are queued
- Usage information has not refreshed yet
Some provider-side changes may take time to appear within the IoT.live Portal.
Can I export device information?
Yes. Device and operational data can be exported from multiple areas of the platform.
Supported exports may include:
- Inventory data
- Usage information
- Audit records
- Billing information
- Batch operation results
Supported formats typically include:
- CSV
- Excel
What are customer tags used for?
Customer tags help associate devices with:
- Customers
- Business units
- Deployments
- Operational groups
Customer tags can be used for:
- Filtering
- Reporting
- Saved searches
- Operational workflows
- Data exports
Can a device have multiple customer tags?
No. A device can only have a single customer tag assigned at a time.
However, devices can also have multiple additional operational tags.
Why can’t I perform certain device operations?
Available actions depend on:
- User permissions
- Provider capabilities
- Subscription type
- Operational status
- Account configuration
Examples of restricted actions may include:
- eSIM operations
- Native mode changes
- Rate plan updates
- Provider attribute management
What should I do before performing bulk updates?
Before executing large-scale operational changes:
- Validate filters carefully
- Export affected device lists
- Test on a smaller device group first
- Review provider compatibility
- Confirm rollback procedures where possible
Bulk operational changes may affect live production devices immediately.