Perform an eSIM Migration
The IoT.live Portal supports operational eSIM migration workflows across supported providers and subscription types.
eSIM migrations are commonly used to:
- Move devices between carriers
- Transition to new connectivity providers
- Update subscription profiles
- Support international deployments
- Improve connectivity resilience
[IMAGE PLACEHOLDER: eSIM migration overview]
eSIM migration workflows may temporarily interrupt live device connectivity during processing.
Before you begin
Before performing an eSIM migration, confirm:
- The target provider supports the required operation
- The device is eSIM compatible
- The required subscription profiles are available
- Connectivity dependencies have been reviewed
- Rollback procedures are understood where possible
Some provider operations may not be immediately reversible after execution.
Migrate a single device
To perform an eSIM migration for an individual device:
- Open Inventory Management
- Locate the target device
- Open the device details page
- Select eSIM Operations
- Choose the required migration or profile operation
- Confirm the request
[IMAGE PLACEHOLDER: Single device eSIM migration]
Perform a bulk eSIM migration
Large-scale migrations can be executed using:
- Inventory Management bulk actions
- Batch Operations uploads
- API integrations
To perform a bulk migration:
- Select the required devices
- Open eSIM Operations
- Choose the migration workflow
- Validate the selected devices
- Confirm the operation
[IMAGE PLACEHOLDER: Bulk eSIM migration workflow]
Upload migration datasets
Large migrations are commonly managed using CSV uploads.
Typical datasets include:
- Device identifiers
- Target profiles
- Operational actions
Monitor migration progress
After submission:
- Requests are sent to the provider platform
- Devices begin profile processing
- Operational status updates become available
You can monitor progress from:
- Batch Operations
- Device details pages
- Audit Trail
- Operational status views
[IMAGE PLACEHOLDER: eSIM migration progress]
Common migration scenarios
Typical workflows include:
- Migrating devices to a new carrier
- Switching regional connectivity providers
- Activating backup connectivity profiles
- Managing roaming optimisation
- Supporting global deployments
[IMAGE PLACEHOLDER: eSIM migration example]
Troubleshoot migration issues
If a migration does not complete successfully:
- Verify provider compatibility
- Confirm device support
- Review Batch Operations validation results
- Check Audit Trail events
- Validate profile availability
[IMAGE PLACEHOLDER: eSIM migration troubleshooting]
Test migrations on a smaller pilot device group before executing production-wide migrations.
Provider synchronisation and timing
Migration processing times may vary depending on:
- Provider responsiveness
- Device connectivity
- Subscription state
- Network availability
Some updates may not appear immediately within the platform.
Temporary differences between provider systems and the IoT.live Portal may occur during synchronisation windows.